Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Singapore. Here's how our Customer Care team is ready to help:

Customer Care Call Center

Our Call Center team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway computer.

Service Clinic

You may drop off your unit for service at our Service Clinic, which is located at:

11 Orchard Road, #B1-25
Dhoby Ghaut Exchange (inside Dhoby Ghaut MRT Station)
Singapore 233826

Business hours:

  • Monday to Saturday: 11 AM to 9 PM
  • Sunday and public holidays: Closed

Engineers at the service counter will check the problem and book-in your unit for repair. For a minor problem, if parts and tooling are available and the unit was brought in at least an hour before closing, the unit will be fixed on the spot.

Otherwise, the unit will require book-in to the Repair Centre for further diagnosis and repair. The last Q ticket for book-in will be issued a half-hour before closing.


It all starts here, at our Call Center.